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Announcement: Mont Blanc Release

We are pleased to announce the release of Mont Blanc, the latest update to SuiteCommerce Advanced! You can read the official release notes for more detail.

This release focuses on providing key integrations that enhance operational efficiency, SuiteCommerce In-Store support, detailed performance analysis and increased marketing and analytical capabilities. In addition, the Mont Blanc releases focuses on key features for the manufacturing and wholesale distribution industries.

Key Highlights

  • Enhanced quoting experience that supports buyer requests for quotes (RFQ) from the frontend shopping experience
  • Full visibility within My Account for multi-channel transactions and integration with SuiteCommerce In-Store
  • Support for additional payment methods within checkout offered through the SuitePayments program
  • Frontend integration with NetSuite's Application Performance Monitor system (APM)

We post updates on upcoming and planned features over on the roadmap page, see here for more information.

Getting the Updates

Bundles associated with SCA are not managed, which means that you have to perform upgrades yourself. Before upgrading we recommend reading:

  1. The release notes for Mont Blanc, and the release notes for earlier releases if you haven't already.
  2. The documentation on how to migrate your code to new releases
  3. The article I wrote for Denali 2 (a previous release), which include some notes on upgrading.

New Features

The changes in this release fall into two broad categories: industry features and integrations. First, I'm going to run through the new functionality that you can add to your site to ensure it remains a market leader in ecommerce.

Quotes

If you offer B2B services, you can enhance your customers' pre-sales experience by enabling them to make requests for quotes (RFQs) through the frontend.

An addition to the My Account section, the RFQ functionality is self-service and provides an intuitive interface for customers to quickly add items via SKU or item number. Submitting the request creates an estimate record and your team can use NetSuite's out-of-the-box approval workflows, cases for communication, and your own internal sales processes for a personalized selling experience.

Password-Protected Site

Sometimes you only want some or all of your site available to registered or specially selected shoppers.

A password-protected site enables you to create 'public' and 'private' zones on your site so that you can choose which information is available to anonymous users, and which is not. We received some requests from merchants who, for example, wanted to allow visitors to see the homepage and promotional content, but wanted to control who could browse and search their catalog.

Log In to See Pricing

In the same vein as a password-protected site, you can also configure user access so that only registered users can see your items' prices.

Rather than, say, protecting your entire product catalog behind a login, you can instead opt to show your catalog but hide the prices until a user logs in. In addition to protecting your product prices from competitors and search engines, you encourage users to create an account.

Cross-Suite and Integrations

The second set of updates cover and improvements to the NetSuite platform, and new integrations with third-party services.

Multi-Channel Purchasing Support

Our platform offers a multitude of ways for your shoppers to make purchases with your organization. Now, when a customer makes a purchase online, over the phone, or in store, they are able to view through My Account.

After logging in and going to their recent orders list, they will see each of their previous purchases with the relevant, contextual detail that they would expect such as how and where the purchase was made. In addition to this, shoppers are also able to perform actions on the items in the order such as re-ordering items or starting the returns process.

Alternative Payment Methods

Not every customer wants to pay the same way, and accepting the growing number of different ways to pay can be a challenge.

With the latest improvements to the SuitePayments program, offering new ways to pay is easier than ever. You can now improve your operational efficiency and offer shoppers a rich, interactive and intuitive shopping experience beyond the usual debit and credit cards. Integrating with SuitePayments enables you to accept payment through:

  • E-wallets
  • Mobile wallets
  • Direct debits
  • Vouchers
  • Real-time bank transfers and more

With many alternative payments popular around the globe, SuitePayments can ease one operational headache of expanding into a new territory.

Application Performance Sensor

In ecommerce, performance is everything. Ensuring that your site is up, performing well and delivering a great customer experience is critical to driving revenue.

When enabled, the application performance sensor feature sends performance data about your SuiteCommerce Advanced site's frontend to NetSuite's Application Performance Management system (APM). APM allows you to easily and quickly drill down to investigate the root causes of performance issues.

Google Tag Manager

Implementing third-party tracking and marketing tags typically requires hard-coding JavaScript into your site.

Google Tag Manager, however, fundamentally changes this as you only need to put the GTM code into your site, letting you manage your tags through their interface. This means fewer changes directly to your site, and grants you the ability to quickly and easily implement new tags on your site.

Out of the box, there is support for:

  • Google Universal Analytics
  • Google Universal Analytics Ecommerce
  • Google Adwords
  • Bing Ads
  • Optimizely

Further Reading