Certificates

This topic applies to

Applies to

SuiteCommerce Web Stores

Message

Message Type

Cause

Action

Your SSL certificate will expire soon.

Warning

NA

Renew your SSL certificate before it expires.

For more information, see Purchase Domains and SSL Certificates.

Your SSL certificate has expired.

Error

NA

Renew your SSL certificate.

For more information, see Purchase Domains and SSL Certificates.

Your CA certificate has expired.

Error

NA

Renew your CA certificate.

For more information, see Purchase Domains and SSL Certificates.

Your certificate is issued by an untrusted CA.

Error

NA

Retrieve a certificate from any of the trusted CAs.

For more information, see Purchase Domains and SSL Certificates.

Your certificate password is invalid.

Error

NA

Enter a valid certificate password.

Invalid certificate - Certificate format is not supported.

Error

  • You might have used unsupported certificate formats such as DER, P12, or P7B.

  • You might have manually edited or merged the certificate files.

Use a standard X.509 PEM-encoded certificate.

Note: Do not use DER, P12, or P7B certificate formats as they are not supported.

Your certificate key format is not supported.

Error

You might have used an unsupported PKCS#8 key format.

Use a PKCS#1 key format. Some certificate providers generate the private key encrypted in the unsupported PKCS#8 key format. 

For information on changing the private key from PKCS#8 to PKCS#1 , see Secure Domains FAQ.

Invalid CA certificate - CA certificate format is not supported.

Error

  • You might have used unsupported certificate formats such as DER, P12, or P7B.

  • You might have manually edited or merged the certificate files.

Use a standard X.509 PEM-encoded certificate issued by a supported Certificate Authority.

Note: Do not use DER, P12, or P7B certificate formats as they are not supported.

Invalid certificate - Wildcard certificates are not supported.

Error

NA

Use a single-domain SSL certificate.

For more information, see Purchase Domains and SSL Certificates.

Self-signed certificate is not supported.

Error

NA

Obtain a certificate from any of the trusted CAs.

For more information, see Purchase Domains and SSL Certificates.

Certificate issue detected.

Error

This issue seldom occurs. Some internal error might have caused this issue.

Contact NetSuite Support to resolve this issue.