Cases Subtab

This topic applies to

Applies to

Commerce Web Stores

 

These settings configure the initial required default case status values.

Status Start ID

This string specifies the NetSuite status Commerce web stores use to indicate that a case has been started. Options include:

  • 1 – Not Started

  • 2 – In Progress

  • 3 – Escalated

  • 4 – Re-opened

  • 5 – Closed

ID

cases.defaultValues.statusStart.id

UI Location

My Account > Cases

JSON file

Case.json

Configuration file (pre-Vinson)

Configuration.js

Status Close ID

This string specifies the NetSuite status Commerce web stores use to indicate the case has been closed. Options include:

  • 1 – Not Started

  • 2 – In Progress

  • 3 – Escalated

  • 4 – Re-opened

  • 5 – Closed

ID

cases.defaultValues.statusClose.id

UI Location

My Account > Cases

JSON file

Case.json

Configuration file (pre-Vinson)

Configuration.js

Origin ID

This string specifies the internal identifier of the case origin.

ID

cases.defaultValues.origin.id

UI Location

My Account > Cases

JSON file

Case.json

Configuration file (pre-Vinson)

Configuration.js