Select Email Templates for your Web Site

This topic applies to

Applies to

SuiteCommerce Web Stores

To define the content used in your web store email, you can use any of the following:

  • System Email Templates

  • Web Store Email Templates

  • Customized Text Groups

See Templates for Website Email Messages for more information about all three methods.

If you want to switch from using web store email templates or customized text groups to using system email templates, you can create new system email templates from the existing formats as described in:

On the Web Site Setup page, use the subtabs on the Email tab to set preferences and to choose content for each of the following types of web store email message:

You can also define preferences for customized text group email messages as described in Customize Text Group Emails.

Order Emails

On the Order Emails subtab, you can set preferences for email messages generated at each stage of a web order: Order Received, Order Approved, Order Canceled, and Order Fulfilled. The Order subtab contains a section for each email type and the following procedure applies for all of them.

To set preferences for web store order email:

  1. Select the Send Email box, to send an email message to customers when an order is received, approved, canceled or fulfilled.

  2. In the Email From Address field, enter the email address to use as the email’s From address.

    Note

    Ensure that you have set up a DKIM key for the domain from which you want to send email. See the help topic DomainKeys Identified Mail (DKIM) for more information.


  3. If you want to receive copies of the order email messages sent to your customers, select the Send BCC Emails box and enter the email address in the following field.

    You can enter more than one address separated by a comma.

  4. If you want the content of the email to be based on a:

    • System Email Template – select it from the Select a System Email Template list. If you use multiple languages in your site, you can define multiple language versions in the same system email template. See System Email Templates for Web Stores for more information.

    • Web Store Email Template – select – Do not use System Email Templates - from the Select a System Email Template list and then select an email template from the Select an Email Template list. If you use multiple languages in your site, you can choose an email template for each language. You can also choose to use customized text groups for some languages.

      Click the plus icon to create a new template, or click the edit icon to modify a template you select in this field. For more details, see Web Store Email Templates.

    • Customized Text Group – select – Do not use System Email Templates - from the Select a System Email Template list and then select – From Customize Text Group – from the Select an Email Template list. This takes the content of the email from the customized text group for that email type. See the help topic Customizing Web Store Email Messages for more information. If you use multiple languages in your site, you can choose to use a customized text group for each language. You can also choose to use web store email templates for some languages.

Digital Delivery Email

On the Digital Delivery emails subtab, you can set preferences for email messages generated when a customer orders a downloadable item or a gift certificate.

To set preferences for web store digital delivery email:

  1. Select the Send Email box, in the appropriate section, to send an email message to customers.

  2. In the Email From Address field, enter the email address to use as the email’s From address.

    Note

    Ensure that you have set up a DKIM key for the domain from which you want to send email. See the help topic DomainKeys Identified Mail (DKIM) for more information.


  3. If you want to receive copies of the message sent to your customers when a gift certificate is purchased on your website, select the BCC Gift Certificate Emails box and enter the email address in the following field.

    You can enter more than one address separated by a comma.

    Note

    On the digital delivery subtab, you only have the option to BCC gift certificate email messages.


  4. If you want the content of the email to be based on a:

    • System Email Template – select it from the Select a System Email Template list. If you use multiple languages in your site, you can define multiple language versions in the same system email template. See System Email Templates for Web Stores for more information.

    • Web Store Email Template – select – Do not use System Email Templates - from the Select a System Email Template list and then select an email template from the Select an Email Template list. If you use multiple languages in your site, you can choose an email template for each language. You can also choose to use customized text groups for some languages.

      Click the plus icon to create a new template, or click the edit icon to modify a template you select in this field. For more details, see Web Store Email Templates.

    • Customized Text Group – select – Do not use System Email Templates - from the Select a System Email Template list and then select – From Customize Text Group – from the Select an Email Template list. This takes the content of the email from the customized text group for that email type. See the help topic Customizing Web Store Email Messages for more information. If you use multiple languages in your site, you can choose to use a customized text group for each language. You can also choose to use web store email templates for some languages.

Other Emails

On the Other Emails subtab, you can set up the following email notifications:

Checkout Error Alerts

You can receive alerts if an order is not submitted because of an error that occurred at checkout.

Email alerts sent to you, include a ticket number that refers to the error logged in NetSuite. If you receive several alerts, please contact NetSuite Customer Support with these ticket numbers to expedite a resolution.

To set preferences for checkout error alerts:

  1. Select the Send Email box, to accept email alerts if a customer is unable to submit an order because an error was logged from your website.

  2. In the Email From Address field, enter the email address to use as the email’s From address.

    You can use this field to filter the alert messages you receive. For example, this can be useful if you choose to forward error alerts to your mobile phone.

    Note

    Ensure that you have set up a DKIM key for the domain from which you want to send email. See the help topic DomainKeys Identified Mail (DKIM) for more information.


  3. In the Email To box, enter the email address where you want to receive web store alert messages. You can enter multiple email addresses separated by commas.

  4. If you want the content of the email to be based on a:

    • System Email Template – select it from the Select a System Email Template list. If you use multiple languages in your site, you can define multiple language versions in the same system email template. See System Email Templates for Web Stores for more information.

    • Web Store Email Template – select – Do not use System Email Templates - from the Select a System Email Template list and then select an email template from the Select an Email Template list. If you use multiple languages in your site, you can choose an email template for each language. You can also choose to use customized text groups for some languages.

      Click the plus icon to create a new template, or click the edit icon to modify a template you select in this field. For more details, see Web Store Email Templates.

    • Customized Text Group – select – Do not use System Email Templates - from the Select a System Email Template list and then select – From Customize Text Group – from the Select an Email Template list. This takes the content of the email from the customized text group for that email type. See the help topic Customizing Web Store Email Messages for more information. If you use multiple languages in your site, you can choose to use a customized text group for each language. You can also choose to use web store email templates for some languages.

Web Store Password Recovery Email Messages

You can customize the password recovery email message delivered when web store customers want to reset the passwords they use to login on your web site. By creating a custom email template specifically for password recovery purposes, you can apply the same company branding that you apply to other messages customers receive from your site.

Note

If it is not used, the password recovery link expires one hour after it is sent.


To set preferences for web store password recovery email messages:

  1. Select the Send Email box, to send an email message when a customer on your site makes a request to reset a password.

  2. In the Email From Address field, enter the email address to use as the email’s From address.

    Note

    Ensure that you have set up a DKIM key for the domain from which you want to send email. See the help topic DomainKeys Identified Mail (DKIM) for more information.


  3. If you want the content of the email to be based on a:

    • System Email Template – select it from the Select a System Email Template list. If you use multiple languages in your site, you can define multiple language versions in the same system email template. See System Email Templates for Web Stores for more information.

    • Web Store Email Template – select – Do not use System Email Templates - from the Select a System Email Template list and then select an email template from the Select an Email Template list. If you use multiple languages in your site, you can choose an email template for each language. You can also choose to use customized text groups for some languages.

      Click the plus icon to create a new template, or click the edit icon to modify a template you select in this field. For more details, see Web Store Email Templates.

      Note

      Web store email templates for password recovery must contain the <NLRECOVERYPASSWORDURL> tag.


    • Customized Text Group – select – Do not use System Email Templates - from the Select a System Email Template list and then select – From Customize Text Group – from the Select an Email Template list. This takes the content of the email from the customized text group for that email type. See the help topic Customizing Web Store Email Messages for more information. If you use multiple languages in your site, you can choose to use a customized text group for each language. You can also choose to use web store email templates for some languages.

Registration Confirmation Email Messages

You can set preferences for registration confirmation email messages on the Other Emails subtab of the Web Site Setup page.

To set preferences for registration confirmation email messages:

  1. Select the Send Email box, to send a registration confirmation email message to customers who sign up on your website.

  2. In the Email From Address field, enter the email address to use as the email’s From address.

    If you operate multiple sites, you can enter a different address for each site.

    Note

    Ensure that you have set up a DKIM key for the domain from which you want to send email. See the help topic DomainKeys Identified Mail (DKIM) for more information.


  3. If you want to receive copies of the registration confirmation email message, select the BCC Registration Confirmation Email box and enter the email address in the following field .

    You can enter more than one address separated by a comma.

  4. Select the system email template you want to use from the Select a System Email Template list. If you use multiple languages in your site, you can define multiple language versions in the same system email template. See System Email Templates for Web Stores for more information.

Customize Text Group Emails

The following preferences are useful only when you create the content for web store order received email messages on the Customize Web Site Text page.

  • Display Order Tracking Link – Check this box to display the order tracking link in order received email messages sent to your customers.

    Customers can click this link to login to the Customer Center and check the status of their orders.

  • Display Billing Address – Check this box to display your customers' billing addresses in order received email messages.

For more information, see Templates for Website Email Messages.