SuiteCommerce InStore Administrator’s Overview

This topic applies to

Applies to

SuiteCommerce InStore



SuiteCommerce InStore (SCIS) is a web-based point-of-sale application. Because it was built on the same platform as the Commerce web store applications, SCIS leverages the app’s responsive web design to provide an intuitive user interface for touch tablet screens.

SCIS is delivered as a managed SuiteApp, so that after initial installation, any updates are pushed directly to your NetSuite account. The following topics provide information for administrators on how to install SuiteCommerce InStore (SCIS):

To learn about general information intended for sales associates and employees using SCIS for day-to-day operations, read the SCIS User Guide Overview.

Locations and Subsidiaries

Location and subsidiary records play an important part in configuration of SCIS. For example, employee access to SCIS relies on the location associated with the employee record. If you use OneWorld, the subsidiary must be specified on each employee, and item record. For more information, see Subsidiaries and Locations for SCIS.

Standard Records and Custom Records

SCIS uses records in NetSuite to store data. Some of these are standard NetSuite records and some are custom records that are installed by the SuiteCommerce InStore SuiteApp. Standard records include item records, customer records and employee records. Some SCIS custom fields are added to standard NetSuite records when you install the SuiteApp. For more information, read Configuring Records for SCIS.

When creating employee records, it is important to consider the role that each employee will play in your organization. For example, employees require permissions beyond general transaction entry to complete an item return. For more information, see SCIS Roles and Permissions.

Configuration is optional for many custom fields and records. To see a list of custom fields associated with SCIS, see SCIS Custom Fields, Lists, Records, and Searches.

Sales and Other Transactions

After a transaction is submitted through SCIS, an administrator can view or modify the transaction in NetSuite. For more information, see SCIS Cash and Transactions. Sales associates will use SCIS to view customer profiles, transaction histories, and to perform returns and exchanges.