Pickup In Store

This topic applies to

Applies to

SuiteCommerce | SuiteCommerce Advanced



This information refers to SuiteCommerce and the Elbrus release of SuiteCommerce Advanced or later.


This feature is not supported in SiteBuilder Extensions. This feature does not support Multiple Ship To.

Pickup In Store offers a new order fulfillment choice for NetSuite customers. When you enable this feature, your customers have the option to pick up their orders at retail locations instead of paying to ship the items. This increases foot traffic and cross-selling opportunities at your retail locations.

Commerce web stores work with Order Management in NetSuite to provide the complete Pickup In Store feature. There are multiple Order Management tasks to configure in NetSuite.

  • Configure your retail locations to allow Pickup In Store.

  • Specify hours for pickup and give customers a cutoff time for pickup on the same day.

  • Optionally, add location specific information in a memo field to be displayed on the Product Details Page.

  • Create or modify a customized sales order form to fit Pickup In Store.

  • Enable the Store Locator feature to show the nearest location to the customer.

  • Set up inventory items to indicate whether they are eligible for pickup at retail locations.

  • Set a stock buffer so that an item only appears as available for pickup if you have a specific amount of items in stock at the given location.

Review the following Order Management topics for more information.

In addition to the Order Management tasks, there are specific tasks to complete for a Commerce web store.

  • Update Field Sets.

  • Add the customized sales order form ID to your Commerce web store.


Pickup In Store is not compatible with Scriptable Cart.