Supplementary Domains

This topic applies to

Applies to

Commerce Web Stores


Apart from the shopping and checkout domains, you can set up the following domains:

  • Email Campaign Domain— Email campaign domains replace references to in your email and marketing templates with your own domain. It is required if you send more than 10,000 emails per month with campaigns or email merge operations. See Website Domains and Email Hosting for more information.

  • Hosted Web Page— Hosted web page domains point to a page hosted in your NetSuite File Cabinet. Hosted web page domains are not associated with a Web Site Setup record and do not offer the web store functionality, such as checkout. However, they can be used for any kind of static website, for example, a promotional website. Hosted web page domains can be set up as secure or non secure. For information on setting up a secure hosted web page domain, see Secure Web Store.

  • Promotional URL— Promotional URL domains redirect the URL to a promotional URL you create at Setup > Other Setup > Promotional URLs > New. See the help topic Promotional URLs for more information.

  • Redirect URL— Redirect URL domains redirect the URL to a URL on a different website or a page on a different site. See SEO and Redirects for more information.

  • Inactive Domain— Set up an inactive domain to store a domain name until you decide to use it.

To set up a supplementary domain:

  1. Go to Setup > SuiteCommerce Advanced > Domains.


    You can also open the domains list or add a new domain from the Web Site Setup record.

  2. Click New.

  3. Select the Protocol type: Non-Secure Domain.

  4. Depending on the type of domain you are setting up, select one of the following options from the Hosted As list:

    • Email Campaign

    • Hosted Web Page

    • Promotional URL

    • Redirect URL

    • Not Active

  5. Enter the Domain Name.

    The CNAME (ALIAS) populates automatically using the domain name.

    You will use the value in this field later to configure DNS settings with your domain name provider.

  6. If you are setting up a Hosted Web Page:

    1. In HTML Hosting Root, select Live Hosting Files.

      You can select Hosting Root folders other than Live Hosting Files. For example, if you are setting up a domain for a test site, select Staging. For information about staging a Commerce web store, see SCA on a Local Server (pre-Aconcagua) or Test a Theme on a Local Server and Test an Extension on a Local Server (Aconcagua and later). For more information about staging a Site Builder site, see the help topic Website Staging Environment.

    2. Choose the Home Page file from your File Cabinet that the domain name should point to.

    3. (Optional) Select a Site Maintenance Domain. For more information about setting up a custom site maintenance page and domain, see Custom Site Maintenance Page.

  7. If you are setting up a Redirect URL, enter the Redirect URL to which to redirect visitors on your site.

  8. Click Save.

    Typical deployments go live in about 10 minutes. You can track progress using the Deployment Status, which changes automatically as the deployment and DNS propagation proceeds.

    The possible Deployment Status values are:

    • Live – Deployment successful, all processes complete.

    • Deployment in progress – DNS propagation underway.

    • Removing – DNS switched to new provider, old provider being removed.

    • Failed – Deployment failed.

  9. Visit your domain provider's website to complete the task of setting up a CNAME record (required for campaign email domains). For more information, see Link your Domain Name with your NetSuite Domain.

After you enter your domain name in NetSuite and configure DNS with your domain provider, your domain name begins redirecting to your website. The time it takes for your Commerce web store to go live on your domain depends on your domain provider. Typically, redirection takes place from 2 – 48 hours after completing the setup.