Updating the Operating System and SCIS Mobile App

This topic applies to

Applies to

SuiteCommerce InStore

This section describes the best practice for applying updates to the operating system on your iPad and the SCIS for iOS mobile app. Update one single device, and then run acceptance tests. After you have verified that the mobile app is working properly on one device, then update the iOS or the mobile app on other devices running SCIS.

If you encounter errors in the process of running any of the acceptance tests, then contact Customer Support.

Important

You must wait for a notification from NetSuite, before you update the iOS version on your iPad, or update the SCIS for iOS mobile application. NetSuite sends a notification after new iOS updates from Apple have been tested on SCIS, and when an updated version of the mobile app is available.


Updating the SCIS for iOS Mobile App

Use the following instructions to update the SCIS for iOS mobile app. For more information on performing a first time installation, read SCIS for iOS and SCIS for Windows Applications.

To update the SCIS for iOS mobile app:

  1. Go to the App Store app.

  2. Tap the Updates tab.

  3. Tap Update next to the NetSuite SuiteCommerce InStore app.

After you update the operating system or the SCIS for iOS mobile app on your device, you must run the following acceptance tests. If you encounter errors in the process of running any of the acceptance tests, then contact Customer Support.

Acceptance tests for iOS and mobile app updates:

Run the following tests as appropriate for your SCIS implementation. Ensure that you test the peripheral devices that you use with SCIS, such as printers and barcode scanners, .

  1. Test the updated version of the mobile app to ensure that additional settings are not required.

    1. Go to the AppStore, and touch the SCIS for iOS app icon to update the app.

    2. Open the app. If the device has already been configured, then the first screen is the login screen.

    3. Verify that you can log in to the app.

    Note

    If the device has not yet been configured, then the configuration screen is displayed.


  2. Test device configuration.

    1. Download the SCIS for iOS app on a device that has not yet been configured.

    2. Follow the instructions on the configuration screen.

    3. Verify that you can successfully configure the device.

    Note

    If the SCIS for iOS app has been downloaded and installed on all devices, then uninstall the mobile app on one device. Verify that you can successfully configure the device.


  3. Test the printer configuration. Run the following tests using the printer you configured for SCIS.

    1. When you log in to the SCIS for iOS mobile app, select a printer from the menu. The following printer types are supported: Star, Epson, Airprint. If you use OPrint or Printopia, also test with these.

    2. Enter a test transaction. Add an item to the cart, and then process a payment.

    3. Print the receipt.

    4. Verify the receipt is printed as expected.

  4. Test a barcode scanner:

    1. Connect a barcode scanner to the device running SCIS.

    2. Log in to SCIS.

    3. Scan a barcode.

    4. Verify that the corresponding item is added automatically.

    5. Process a test payment.

    6. Print the receipt.

    7. Verify the receipt is printed as expected.

  5. Test cash drawer operations:

    1. Connect a cash drawer to a printer.

    2. Log in to SCIS.

    3. Perform a cash sale, or perform another drawer operation, such as an Initial Loan or End of Day transaction.

    4. Verify that the cash drawer opens automatically.

  6. Test fingerprint or Touch ID:

    1. On the iPad, go to System Settings. Add a fingerprint in Touch ID & Passcode.

    2. Open SCIS and check the Touch ID box on the login screen.

    3. Log in to SCIS.

    4. Log out of SCIS.

    5. Log in to SCIS a second time.

    6. Verify that the Touch ID option populates the email and password automatically.

    Note

    For more information on configuring Touch ID for SCIS, read Setting Up SCIS Touch ID for iOS.