Processing Refunds with SCIS

This topic applies to

Applies to

SuiteCommerce InStore

You can use can use any payment method available in SCIS for providing a refund while processing a return. The following are most common:

  • Refund credit memo

    If you choose to provide a credit memo as a refund, click Refund Credit Memo

    A credit memo can be issued during a return transaction. Customers can use credit memos as store credit the next time they come to the store or shop online.

    The Credit Memo number shows on the receipt. When the customer wants to use the credit memo as payment on a future purchase, you can find the Credit memo by typing in the number. For more information, see Working with Credit Memos in SCIS.

  • Refund cash or credit card

    If you choose to refund cash or a credit card, then the refund is processed similar to a sales transaction. You can refund the customer from the cash drawer or by scanning the credit card used for the original purchase.

  • Split Tender Refund

    You can split a refund amount across multiple payment types. For example, if the total amount of the return order is $100. You can refund $25 in cash and $75 to a credit card.

Refunding a Partially Paid Transaction

If the customer makes a partial payment on an order, and then decides not to complete the order, the sales associate must perform a refund transaction. Cancelling the partially paid transaction is not supported in SCIS.

To refund a partially paid transaction:

  1. Finish the sale using cash as the payment method. If the customer made the partial payment with a credit card, then complete the transaction with partial payment from the credit card, and the balance in cash.

  2. Make the refund of the sale. On the refund, create the same type of transaction as in Step 1. Create a partial refund with cash and, the amount on the credit card from the original sale.

  3. Refund the customer’s credit card for the amount charged to the credit card from the original sale.