Resuming an Order in Fallback

This topic applies to

Applies to

SuiteCommerce InStore

 

When working in Fallback, you do not have the ability to save or resume an order that is in progress by clicking a button, like you do in SCIS online. However, if you enter a partial payment on an order, then log out of Fallback for some reason, or switch to SCIS online, the incomplete Fallback transaction is saved on the device.

There is no option to discard the transaction if partial payment has already been applied. Any sales associate with the appropriate Fallback PIN can resume the transaction while in Fallback, and then finish applying payments.

If there are suspended orders in Fallback, there is a red dot on the pause icon at the top of the screen.

Tip

At the end of a shift, ensure that there are no partially paid transactions suspended in Fallback.