SCIS Performance Diagnostics

This topic applies to

Applies to

SuiteCommerce InStore

SuiteCommerce InStore APM (SCIS APM) shows performance data for actions performed by sales associates using SCIS as a point-of-sale solution.

The date that shows for customizations, such as user event scripts and workflows, is the date when SCIS APM last gathered data for these in the last 30 days, regardless of the date range selected in the filter settings. When no data is available for user event scripts, workflows, or actions within a selected date range, a notification is displayed indicating that customization data is not available.

To view performance data for SCIS:

  1. Go to Customization > SCIS Performance > SCIS Performance Diagnostics.

  2. Set the following filters to display the information you want to see:

    • Date Range — (Required) Select a period of time for viewing SCIS performance data.


      Date range can be no more than 30 days.

    • Location — Select a location to focus on performance data recorded from a certain retail store.

    • Subsidiary — Select a subsidiary to view performance data based on actions that occurred in a certain subsidiary, or all subsidiaries.


      The Subsidiary filter is only shown if you are using a OneWorld account.

    • Device Name — View performance data captured on a specific device or all devices running SCIS.

    • User — Select an employee name to view performance data associated with transactions submitted by a particular sales associate.

  3. Click Refresh.

  4. SuiteCommerce InStore APM shows all actions for which SCIS captures performance data. You can click a tile to view more detailed information. Also, you can sort the tiles by actions that occur most frequently, or the actions that take the longest amount of time to complete.

About SCIS Action Tiles

Each tile shows detailed information about the performance of each action based on the filters you selected. The tiles can help identify actions if there are changes in the total duration of an action over time. Use the average, median, and 95th percentile data for more information about long-running processes.

Note the following details on each tile:

  • Average Duration

    Shows the average amount of time for SCIS to process a particular action. The average duration takes into account every time the action occurred, based on the filter settings you choose. Total duration for every action is summed and then divided by the number of actions that occurred.

  • Median Time

    The median is useful because it is a way to interpret the middle of the SCIS performance data set. Note that the average may be influenced by low or high values in performance data that are atypical. To find the median, performance data is sorted by total duration, least to greatest, and the middle position is displayed.

    For example: there are a total of nine performance logs captured for a particular action in a certain date and time range. Based on the example above, 3.91 seconds represents the time on the fifth performance log (the middle position) in a list of nine logs.

  • 95th Percentile

    This value is useful in measuring performance data because it gives an accurate picture of how the action performs most of the time. Based on the example above, 95% of the total occurrences of the action are faster than 6.77 seconds. While, 5% of the total occurrences are slower than 6.77 seconds. So, most of the time, it takes less than 6.77 seconds to add an item to the cart.

  • The icons along the bottom of each tile display: the count of locations, devices, and the number of performance logs captured for the action.

You can click a tile to view the timeline. Then, click a point in the timeline to view more detailed performance data for each action at a certain point in time.

Total Duration of Actions and Customization Performance Over Time

When you click on a point in the timeline, you can view aggregate performance data for a particular action. A popup window shows the number of times the action occurred, and the average time it took for SCIS to process the action, including the time it took for customizations associated with that action to run. By default, you can see the average total duration on the graph. Click one of the tabs to see data graphed for the median or 95th percentile.

You can drag to zoom at any point in the graph to magnify a particular section. The duration of user event scripts and workflows are indicated by different colored lines. Also note that the date and time is always displayed in Pacific Time. You cannot change the time zone settings for SuiteCommerce InStore APM.

For example, the timeline graph shows the following information:



Tabs you can click to show Average, Median, or 95th Percentile data.


The number of times the action occurred based on filter settings.


The total duration of time it took for SCIS to process the action.


The amount of time it took for user event scripts associated with the action to run.


The amount of time it took for workflows associated with the action to run.


User event scripts and workflows are customizations. SCIS APM displays the actual date and time when customization data was most recently available.


Click the node to display the Action History, which shows detailed information about each action.