Defining Visibility of Unmapped Items

This topic applies to

Applies to

Commerce Web Stores

 

 

If an item is included in one or more item segments and at least one of the item segments is mapped to a customer segment, the item is visible to the customer segment. Such an item is called a mapped item.

An unmapped item, however, is one that is:

  • Not included in any item segment

  • Included in one or more item segments but none of the item segments are mapped to a customer segment

For example, if you want to display a subset of your inventory to your VIP customers but not to anyone else, you would put those items in an item collection “VIP Items” and make it visible to the customer segment, “VIP customers”. But in this scenario, what happens to the rest of your items, which are unmapped?

Suppose you have just added a large number of new items to your inventory but have not yet assigned them to item segments? By default, these unmapped items are visible to all users, which may not be what you want.

In both these scenarios you need to define the visibility of the unmapped items in the Customer Segments Manager.

To display unmapped items to all users:

  1. Go to Setup > Marketing > Customer Segments Manager.

  2. Click the Visibility of Unmapped Items toggle to display “Items not mapped to a Customer Segment are VISIBLE to all users”.

To hide unmapped items from all users:

  1. Go to Setup > Marketing > Customer Segments Manager.

  2. Click the Visibility of Unmapped Items toggle to display “Items not mapped to a Customer Segment are HIDDEN from all users”.

Note

An item can be included in multiple item segments. If any of these segments is mapped to a customer segment, the item is not unmapped and its visibility is not controlled by the Visibility of Unmapped Items toggle.