Troubleshooting Item Availability

This topic applies to

Applies to

Commerce Web Stores

 

There can be multiple reasons why an item is not available on a website to a particular customer. The following flowcharts cover the settings you should check if a customer is unable to see an item that they should be able to:

Note

Some of the settings mentioned are role-specific. Contact your administrator if you cannot access any of them.


Flowchart Definitions

CUSTOMER

The customer to whom the item is not available

ITEM

The item that is not visible on the website

WEBSITE

The website on which the customer cannot see the item

DATE

The date on which the customer cannot see the item on the website

Item Settings

List A: Item Types

  • Assembly Items

  • Download Items

  • Gift Certificates

  • Inventory Items

  • Kit

  • Non Inventory Items

  • Service Items

Commerce and Site Category Settings

List B: Category Visibility

If you answer YES to all the following questions, the Commerce or Site Category is visible on the WEBSITE:

For Commerce Categories only:

  • Is the WEBSITE selected for the Commerce Catalog?

  • Is the Inactive box clear for the Commerce Catalog?

  • Is the Commerce Category included in the Commerce Catalog?

  • Is the Inactive box clear for the Commerce Category?

  • Is Display in Web Site checked for the Commerce Category? 

  • Is DATE within the period defined by the Start and End date of the Commerce Category?

For Site Categories only:

  • Is the WEBSITE selected for a Presentation tab?

  • Is the Site Category included on the Presentation tab?

  • Is the Inactive box clear for the Presentation tab AND the Site Category?

  • Is Display in Web Site checked for the Presentation tab AND the Site Category ?

  • Is the CUSTOMER included on the Audience subtab of the Presentation tab AND the Site Category?

Out of Stock Behavior Settings

List C: Out of Stock Behavior

  • Disallow back orders but display out-of-stock message

  • Allow back orders but display out-of-stock message

  • Allow back orders with no out-of-stock message

Multi-Subsidiary Settings

Personalized Catalog View Settings

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