Configuring Discounts

This topic applies to

Applies to

SuiteCommerce InStore


In NetSuite, discounts are a type of item record. You must configure discount items in NetSuite, and then make the discount available for SCIS by selecting it on the SCIS Settings record. Sales associates can then apply discounts to the orders they create in SuiteCommerce InStore (SCIS).


SCIS assigns a discount Item record to the SCIS Custom Discount to calculate rates and perform other tasks. Never use that discount Item for other discounts or for NetSuite promotions or promotion codes. Doing so can lead to errors.

To create a discount for SuiteCommerce InStore:

  1. Go to Lists > Accounting > Items > New.

  2. Click Discount in the list of item types.

  3. Enter information in the fields listed below:

    • Item Name/Number – Enter a name for the discount. The information you enter here is displayed in SCIS.

    • Description – (Optional) Enter a description for the discount. The information in this field is not displayed in SCIS.

    • Rate – Enter a dollar amount or percentage for the rate of discount. The information in this field is displayed in SCIS.

    • Subsidiary – (Required if you use OneWorld) Select a subsidiary from the list.

  4. Click Save.

  5. Go to Customization > Lists, Records, & Fields.

  6. Scroll to SCIS Settings , and then click List in that row.

  7. Click Edit next to an existing SCIS Settings record to make changes.

  8. Click the General subtab.

  9. In the SCIS Location Discounts list, select the discounts that you want to make available to SCIS.


    If you use multiple SCIS websites, note that discounts defined on the SCIS settings record are applied depending on the combination of location, subsidiary, and website defined on the filters subtab. For particular discounts to be available to a particular employee, the location and subsidiary defined on the employee record must match those settings on the SCIS Settings record.

  10. Click Save.

To apply a discount in SCIS, the sales associate clicks the order subtotal to view a list of the discounts available. The sales associate can select one of the discounts in the list, or add a custom discount. If a custom discount is selected, then the sales associate enters the discount amount, and is required to submit a discount reason.

Discount Reasons

Discount Reasons is a custom transaction body field that displays when a custom discount is applied to a sale. The sales associate is required to enter a value in this field. The value is output on the resulting transaction record. This custom field does not require any configuration.

SCIS Discount Reasons (List) is a custom record type that you have the option to modify. SCIS installs two default values: Regular Customer, and Other. You can modify this list to define reasons for applying sales discounts that make sense for your organization.

To modify the list of discount reasons:

  1. Go to Customization > Lists, Records, & Fields > Record Types.

  2. Find SCIS Discount Reasons (List), and then click List in that row.

  3. Edit existing values, or enter additional values into the list.

  4. Click the Filters subtab, and then select the Location, Website, and Subsidiary where you want these settings to apply. You can select more than one value in each box.


    By default, the filters are set to apply to all locations, websites, and subsidiaries.

  5. Click Save.