In SuiteCommerce InStore (SCIS), a sales associate can void an item to remove it from a transaction, or delete the transaction entirely. When an item is voided from a sales transaction, it is replaced with the void item configured during installation. Administrators can view or modify transactions in NetSuite.
Voiding a Line in a Transaction
To remove an item from a sales transaction, the sales associate must void the item by clicking X on the transaction line in SCIS. This action removes the item from the transaction and replaces that item with a void item (ns_pos_voiditem). The void item is not visible to the sales associate using SCIS, but appears on the transaction record in NetSuite.
You must configure the void item during installation of SuiteCommerce InStore.
Note that performing a void on a transaction requires additional permission. Be sure to select authorized roles on the SCIS Permission custom record. For more information, see SuiteCommerce InStore Permissions.
Void Item and Multiple Subsidiaries
When you have more than one subsidiary, you must update the void item created during installation to support all subsidiaries associated with your SuiteCommerce InStore site. To update the void item, you must modify the Item record in NetSuite.
To apply the void item to multiple subsidiaries:
Go to Lists > Accounting > Items.
Find ns_pos_voiditem in the list.
Click Edit to modify this record.
In the Subsidiary list, select all the subsidiaries associated with your SuiteCommerce InStore implementation.
Deleting a Transaction
To delete a transaction, the sales associate clicks the Delete waste can icon in SCIS. When a transaction is deleted, there is no record of it in NetSuite.
Accounting Results of Void and End vs. Delete
Ending a transaction after voiding a line produces different results for your accounting records than does choosing to delete a transaction.
Tapping Void for a line item and then tapping End Transaction generates a Cash Sale record with a total value of zero ($0.00). SCIS creates a receipt of the transaction.
Tapping Delete for an open transaction ends the transaction without creating a Cash Sale record or a receipt.