Paying with a Credit Card

This topic applies to

Applies to

SuiteCommerce InStore


Authorized credit cards are configured by the system administrator for SuiteCommerce InStore (SCIS). After you tap Credit Card in the Transaction Summary, you can swipe the customer’s credit card. If the card does not swipe correctly, you can manually enter the credit card number.

To enter a credit card payment:

  1. Add items to a transaction as described in Adding Items to a Sales Transaction in SCIS.

  2. Click Credit Card.

  3. Enter credit card information automatically by having the customer swipe or insert their card using a payment device, such as a PIN pad.

    To manually enter credit card information, click Manual Entry.

    1. Enter the credit card information. All fields are required to validate the credit card transaction.

    2. Click OK.

  4. Ask for the customer’s signature on the tablet.

  5. Click Apply Payment.

  6. Provide the receipt to the customer.

When a Credit Card is Declined

If a customer’s credit card payment is declined, the customer can pay using a different card or method. However, if the customer decides not to finish the purchase, you must delete the order to void the transaction.

To end a transaction when the credit card is declined:

  1. Go to the Transaction Summary.

  2. Tap Delete.

  3. Tap Delete in the Confirm Deletion popup.

After you delete a declined-credit card transaction in SCIS, the transaction is saved in NetSuite for reference purposes. The transaction Status is set to Closed, and the Memo field displays Void.

If an Invoice Fails to Save for a Credit Card Payment

Credit card payments include behind–the-scenes steps that save an invoice in NetSuite. In some instances where a credit card is approved and taken as payment, the transaction could fail to complete those NetSuite steps.

Because the failure happens after payment was drawn from the card, the customer must receive a refund. SCIS attempts to perform a refund to the card automatically. If the attempt fails, manual intervention through a system administrator is needed.


The customer’s payment must be refunded before you can attempt to take payment again

If this error occurs, you will receive one of two alerts:

  • Customer payment was automatically refunded — This alert means that no action is needed from you for the refund. You should:

    1. Tap Return to Cart

    2. Try submitting the payment again.

    3. If the error continues to happen, notify your store manager. Ask for instructions on how to proceed with your customer.

  • You must manually refund the payment — The automatic refund failed to complete. An administrator must set up the refund in NetSuite. Then you can attempt to complete the sales transaction.

    1. Ask your store manager to contact the system administrator.

      The administrator will find the customer’s payment in NetSuite and make the refund. The admin will notify your store manager when the refund is complete. (Administrators, see the help topic Refunding an Open Balance.)

    2. When you are notified by your manager to proceed, tap Return to Cart.

    3. Try submitting the payment again.

    4. If the error continues to happen, notify your store manager. Ask for instructions on how to proceed with your customer.


Failure to save an invoice is not due to an issue with the credit card. Your customer can try to pay again using the same card, a different card, or another payment method, such as cash.