Paying with a Credit Card

This topic applies to

Applies to

SuiteCommerce InStore


Authorized credit cards are configured by the system administrator for SuiteCommerce InStore (SCIS). After you click the Credit Card button in the Transaction Summary, you can swipe the customer’s credit card. If the card does not swipe correctly, you can enter the credit card number to proceed with the sale.

To enter a credit card payment:

  1. Add items to a transaction as described in Adding Items to a Sales Transaction in SCIS.

  2. Click Credit Card.

  3. Enter credit card information automatically by swiping the customer’s credit card using a card reader.

    To manually enter credit card information, click Manual Entry.

    1. Enter the credit card information. All fields are required to validate the credit card transaction.

    2. Click OK.

  4. Ask for the customer’s signature on the tablet.

  5. Click Apply Payment.

  6. Provide the receipt to the customer.

Working with a Declined Credit Card

When a credit card is declined and the customer decides not to finish the purchase, the sales associate must delete the order to void the transaction.

To end a transaction when the credit card is declined:

  1. Go to the Transaction Summary.

  2. Click Delete.

  3. Click Delete in the Confirm Deletion popup.

After you delete a transaction in SCIS, where the credit card was declined, the transaction remains preserved in NetSuite for reference purposes. The Status of the transaction is set to Closed, and the Memo field displays Void.