Manager Override

This topic applies to

Applies to

SuiteCommerce InStore


To complete an operation that is restricted in SuiteCommerce InStore (SCIS), a system administrator must configure authorized roles on payment methods and a SCIS Access Code on employee records. An employee is not allowed to perform an operation for which he or she does not have permission.

For example, a manager may be required to authorize the transaction when an item is voided from an order. In this case, an alert message requesting a SCIS Access Code displays preventing the sales associate from proceeding with the order. The sales manager must enter a SCIS Access Code in the alert box to allow the sales associate to proceed.


The NetSuite administrator can enter a value for SCIS Access Code on the Custom subtab of the Employee record. SCIS Access Codes must be communicated to employees who are required to perform manager overrides.