Item Inventory in Web Stores

This topic applies to

Applies to

SuiteCommerce Web Stores

SuiteCommerce Advanced relies on multiple fields to determine on-hand inventory visibility in your web store. How you set up the following fields determines what and how items display. Some fields take precedence over others.

Setting Precedence

Precedence

Field

Location in NetSuite

1

Make Inventory Available in Web Store

Store Record

2

Drop Ship Item

Inventory Item Record

Special Order Item

Inventory Item Record

Drop Ship/Special Order Items are Always in Stock

Web Site Setup Record

3

Out of Stock Behavior

Inventory Item Record

4

Include Out of Stock Items in Web Store

Web Site Setup Record

The following diagram details the logic behind NetSuite’s inventory visibility based on these field settings:

Make Inventory Available in Web Store

This setting takes precedence over all other inventory visibility settings. If any location is not set up to display inventory in the web store, that store’s inventory does not appear, regardless of any other settings.

Drop Ship Item, Special Order Item, and Drop Ship/Special Order Items are Always in Stock

Assuming a location’s inventory is available in the web store, these settings take the next level of precedence. If an inventory item is marked as a Drop Ship or Special Order item and the Drop Ship/Special Order Items are Always in Stock field is checked, the item is considered in stock and appears in the web store.

Out of Stock Behavior

If an inventory item is out of stock, this setting determines the next level of precedence. Keep the following in mind when setting this field:

  • If you set this field to Default, the Site Setup Record’s Include Out of Stock Items in Web Store field takes precedence.

  • If you set this field to Remove Item When Out of Stock, NetSuite does not index the item for availability on your web site and ignores the Site Setup Record’s Include Out of Stock Items in Web Store field.

  • If you set this field to any other option, NetSuite indexes the item for availability on your site and ignores the Site Setup Record’s Include Out of Stock Items in Web Store field.

  • This setting is not available for Sub Items.

Include Out of Stock Items in Web Store

This field takes precedence only if the Inventory Item’s Out of Stock Behavior field is set to Default.

Example:

You have two store locations with on-hand inventory, and you want your web store to function in the following ways:

  • You want Store Location A’s inventory to be available in your web store.

  • You do not want Store Location B’s inventory to be available in your web store.

  • You do not want any out-of-stock items to appear in your web store.

  • You want drop-ship items to always be listed as in stock.

Your NetSuite set up will look like this:

Location in NetSuite

Field

Setting

Store Record for Location A

Make Inventory Available in Web Store

Checked

Store Record for Location B

Make Inventory Available in Web Store

Unchecked

Inventory Item Record (for any items to be listed as drop ship items)

Drop Ship Item

Checked

Web Site Setup Record

Drop Ship/Special Order Items are Always in Stock

Checked

Inventory Item Record

Out of Stock Behavior

Remove item when out-of-stock

Based on these settings, the Site Setup Record’s Include Out of Stock Items in Web Store field does not apply.