Known Limitations of SuitePromotions on Commerce Web Stores

This topic applies to

Applies to

SuiteCommerce Advanced



Be aware of the following known limitations of SuitePromotions when used in Commerce and Site Builder web stores:

  • SuitePromotions are not supported on Site Builder extensions.

  • SuitePromotions require SuiteCommerce or the Kilimanjaro release of SuiteCommerce Advanced and later.

  • SuitePromotions uses Audience to support the Partners types of promotions.

    See Setting Customer Eligibility on SuitePromotions for details.

  • Users can view the aggregate discount, but they cannot view line-item discount amounts.

  • Posting types can not be mixed. Any associated discount and mark-up items must be all posting discounts or all non-posting discounts. See the help topic Discount and Markup Items in Advanced Revenue Management for details.

  • The Apply Discount To property can only be set to All Sales. Otherwise unexpected issues can arise with your site.

  • Auto-Apply promotions have a limit of 30 promotions per transaction.

  • Auto-Apply Promotions can not be removed manually or by using the Commerce API.

  • Free Gift promotions do not work with the Multi Ship To feature.

  • Best Offer logic does not apply to Free Gift promotions.

  • Parent matrix items cannot be selected as a free gift.

  • Items with options cannot be selected as a free gift.