SCIS for iOS and SCIS for Windows Applications

This topic applies to

Applies to

SuiteCommerce InStore


In addition to delivering the same experience as the web application, SCIS mobile applications include robust security and remote configuration options for administrators. SCIS for iOS and SCIS for Windows use custom records in NetSuite to update the configuration settings on your mobile device. Remote configuration enables administrators to make subsequent configuration changes after the first-run setup has been completed on the device.


SuiteCommerce InStore is only supported on mobile devices running SCIS for iOS or SCIS for Windows. Installation of either SCIS for iOS or SCIS for Windows is required.

Note the following:

Recommended Settings for iPads Running SCIS

  1. iOS 11.x, iOS 12.x, or iOS 13.0 through 13.3 – These versions have been verified to be compatible with SCIS for iOS version 5.0.1


    Free space issues in iOS 13.x can affect the storage required for Fallback. Under certain circumstances, these issues can cause the SCIS for iOS mobile app to fail . See Fallback and Storage Limits for iOS13.

  2. SCIS for iOS mobile app 5.0.1 – To update the mobile app, go to the App Store app. On the Updates tab, tap the Update button next to NetSuite SuiteCommerce InStore app.

  3. Turn off automatic updates – Go to Settings > iTunes & App Store > Automatic Downloads. Turn off App Updates.

After applying recommended settings, you must wait for a notification from NetSuite before you update the iOS version on your iPad again or update the SCIS for iOS mobile application. NetSuite sends a notification after new iOS updates from Apple have been tested on SCIS, and when an updated version of the mobile app is available.

The best practice for applying settings to iPads is to update one single device, run acceptance tests on that device, and then apply the recommended settings to other devices. The list of acceptance tests is available in SuiteAnswers. For more information, read Updating the Operating System and SCIS Mobile App.

Fallback and Storage Limits for iOS13

An issue exists with Fallback and storage limits on iOS13 devices. This topic provides steps you can take to avoid interruptions at the point of sale (POS).

Space Availability Maximums

The maximum database storage available to SCIS Fallback under iOS13 is 500 MB. This limit could affect SCIS’s ability to process and save transactions on your iOS13 POS devices.

  • If the space needed for Fallback on an iOS13 device exceeds 500 MB, the SCIS application will fail on that device.

  • If an iOS13 device has less than 1 GB of free space, the space available for Fallback is reduced to 50% of that free space.

For example, if only 700 MB is free on the device, storage for Fallback is limited to 350 MB. This reduced availability could cause the SCIS application to fail.

Reasons that Fallback could Exceed the Available Space

Situations that could impact the free space available include:

  • A download of your catalog to the device for use by Fallback exceeds 500 MB.

  • The transaction volume stored offline in a Fallback session exceeds 500 MB.

  • The device has less than 1 GB of free space, reducing the amount available to Fallback by 50%.

Best Practices to Avoid Space Issues

We recommend these guidelines to avoid issues with free space under iOS13:

  • For SICS iOS devices not on iOS13, do not upgrade them. Leave those devices at the prior iOS version.

  • For devices already using iOS13, maintain at least 1 GB of free space on each device.

If you are using Fallback, have some devices on iOS13, and you are not experiencing failures, your item/price and transaction volumes likely do not exceed the free space limit.

If you see that SCIS on an iOS13 device is taking too long to respond or freezes after a sales associate logs in, you should:

  1. Disable Fallback for the device’s location.

  2. Uninstall the SCIS application on the device.

  3. Reinstall the SCIS application on the device.

To disable Fallback by Location:

  1. Log into NetSuite.

  2. Go to Setup > SuiteCommerce Advanced > SCIS Fallback Settings.

  3. Clear the highlight for Locations using devices affected by the iOS13 space issue.


    This action will disable Fallback for all devices at those locations.

  4. Click Save.

NetSuite Customer Support is available to assist you and answer your questions.

Recommended Settings for Windows Tablets Running SCIS

SCIS for Windows version 4.1 includes specific system requirements. Tablets running SCIS must be updated to run the following:

  • Windows 10 operating system (Version 1607 or newer)

  • .NET Framework version 4.7.1

Supported Windows Operating System

The following table shows Windows OS versions that support SCIS for Windows version 4.1.

SCIS Mobile App Version

Minimum .NET Framework Required

Windows OS Support for SCIS for Windows

Windows 10 64-bit (Version 1507)

Windows 10 64-bit November Update (Version 1511)

Windows 10 64-bit Anniversary Update (Version 1607)

Windows 10 64-bit Creators Update (Version 1703)

Windows 10 64-bit Fall Creators Update (Version 1709)


.NET 4.7.1






Detailed instructions associated with installation and configuration of SCIS mobile apps are included in the following topics: