Setting Up Products for Sale on SCIS

This topic applies to

Applies to

SuiteCommerce InStore


Product information is stored on item records in NetSuite, and displayed in SuiteCommerce InStore (SCIS). Sales associates can access product information by using the search bar, or the QuickAdd bar in SCIS. The following item record types are compatible with SCIS:

  • Inventory items

  • Matrix items

  • Non-inventory items

  • Gift card items

  • Discount for sale items

  • Service items

  • Kit items

  • Serialized items

  • Lot Numbered items


SCIS does not support the Bin Management feature and Advanced Bin/Numbered Inventory Management feature.

To use SCIS, you must ensure that item records are configured correctly. Consider the following when configuring item records:

  • If you use OneWorld, the item must be included in the same subsidiary as the SCIS website.

  • You must select a Tax Schedule on each item record, and set a corresponding nexus (if a nexus is applicable).

Follow the steps below to configure item records. Note that to complete setup, you must create a QuickAdd Key for each item. Sales associates cannot add an item to a transaction if a QuickAdd Key does not exist for the item in SCIS. For more information, see Configuring QuickAdd Keys.

To configure items for SCIS:

  1. Go to Lists > Accounting > Items > New. Complete the item record settings listed below.

  2. Enter a value in the Item Name/Number field. The value you enter here displays in NetSuite on lists. It will display in SuiteCommerce InStore as the product name if the Display Name/Code field is blank.

  3. Enter a value in the UPC Code field. It lets you scan a bar code for this item. Note that the UPC Code must be unique for each item.

    If you have additional codes, use the Additional UPCs field on the Custom subtab to enter multiple UPC codes separated by commas.

  4. Enter a value in the Display Name/Code field. The value you enter here displays in SuiteCommerce InStore and on the website as the product name. If this field is blank, then the value in the Item Name/Number field is displayed.

  5. (Optional) Add the item to a location. In the Location list, select the SCIS location where the item will be available for purchase. If you do not select a location here, the item is available in all locations.

  6. Click the Accounting subtab. Select a Tax Schedule.

  7. Click the Sales / Pricing subtab. In the Price Levels section, enter a Base Price for the item. Enter the same price level for each currency that can be used to purchase the item.

    If you offer different prices based on the quantity purchased, enter a purchase QTY and then the “each” or single-item price for that quantity. All purchases that meet or exceed the quantity will use that price, up to the next QTY specified.


    SuiteCommerce InStore uses the Base Price (not Online Price) as the product price. If the Base price is not entered, an error occurs when the item is added to an order. Zero is a valid entry.

  8. Click the Web Store subtab to configure the following settings:

    1. Check the Display in Web Store box.

    2. (Optional) Enter a short description of the item in the Detailed Description field. This setting is recommended, but not required. The description you enter here displays in the SuiteCommerce InStore.

    3. (Optional) In the Out of Stock Behavior list, accept the default selection.


      SCIS ignores any option selected in the Out of Stock Behavior list.

    4. Click Web Site Categories. In the Site column, select the SuiteCommerce InStore website. In the Category column, select Home.

  9. Click Save.

The item is not available to use in SCIS until a search index update has been completed. Clicking Save on the Item record, triggers an update to the search index. To see the status of the search index, go to Setup > SuiteCommerce Advanced > Set Up Website and click View in the Search Index Status column.

For information about printing item labels, see the help topic Printing Labels from Item Records.