SCIS Settings for Receipts

This topic applies to

Applies to

SuiteCommerce InStore

 

Use the SCIS Settings record to set the source for generating certain SuiteCommerce InStore (SCIS) receipts, to select a receipt form, and to define the subject line on email receipts.

For more information about configuring receipts, read Advanced Receipt Templates for SCIS.

Source Receipts from Local Session

This setting adjusts the source for rendering receipts when a payment or refund occurs through an SCIS-supported payment device with Optimize EMV enabled. By default, SCIS uses records from the local session as the source for receipts from these transactions.

Using local-session sourcing for receipts can reduce the time that customers who use a payment device must wait before they are released.

Using the local session is also the default for receipts from transactions that include an Invoice record. This invoice default means that most retailers experience optimal receipt performance even if they do not use Optimize EMV with payment devices.

Payment types such as cash use records transmitted to and received from the NetSuite database as the source for receipts.

Although we include the steps to disable using the local-session as the source for receipts, that should only be done if you are experiencing issues with your receipts.

To disable local-session sourcing for rendering receipts:

  1. Go to Customization > Lists, Records, & Fields > Record Types.

  2. Scroll to SCIS Settings , and then click List in that row.

  3. Click Edit next to an existing SCIS Settings record to make changes.

  4. Click the Receipt subtab to configure settings:

  5. Clear the Source Receipts from Local Session option.

    Clearing the option means that it is disabled. All receipts will be generated via NetSuite-sourced records.

    Tip

    Checking the Source Receipts from Local Session option re-enables it.


  6. Click Save.

To select an SCIS receipt form:

  1. Go to Customization > Lists, Records, & Fields.

  2. Scroll to SCIS Settings, and then click List in that row.

  3. Click Edit next to an existing SCIS Settings record to make changes.

  4. Click the Receipts subtab to configure settings:

  5. Click Save.

Email

Define settings in each of the following fields:

  • Order Subject – Enter the subject line for receipts sent by email from an SCIS order.

  • Return Subject – Enter the subject line for receipts sent by email from a return submitted through SCIS.

  • Email body – Enter text sent in the body of an email attached to a receipt for an order or return transaction.

  • Email From – Enter an address or an employee ID. This setting controls the from address when sending an email receipt. If you leave this field blank, then the sales associate ID is used. The email address comes from the employee record.

Preview

SCIS periodically checks the print job status. In the Message Timeout field, define the interval time in milliseconds when the system checks the print queue. The default setting is 5,000, or 5 seconds.