Shipping Items in your OneWorld SuiteCommerce Website

This topic applies to

Applies to

SuiteCommerce | SuiteCommerce Advanced


When customers place orders on a website associated with a OneWorld account, the only shipping items available are associated with the subsidiary displayed on the website. When you create each shipping item in NetSuite, you must select a Subsidiary on the shipping item record. Shoppers on your website only see shipping items based on the following criteria:

  • the subsidiary they choose in a Site Builder website or the default subsidiary set on a SuiteCommerce Advanced (SCA) website,

  • and the shipping preferences you define on the Shopping subtab of the Web Site Setup page.

If the shopper has not registered or logged in, the Shipping Estimator displays the lowest shipping rate from your list of shipping items. For instructions on how to display the shipping estimator in your site, read Shipping Estimator.


By default, new customers registering on the web store are assigned a customer role that you specify. If the subsidiary is not defined on the default customer role, then shipping options and other information may not be available to the customer. For more information, see the help topic Setting the Default Customer Role. See also, OneWorld CRM