NetSuite Checkout Subdomains

This topic applies to

Applies to

Commerce Web Stores


When customers on your Commerce web store check out, they are automatically redirected to a secure checkout domain hosted by NetSuite: You can choose to suppress NetSuite branding on the checkout domain, and use one of the following secure subdomains, that are already configured by NetSuite:





Whether you choose to use the default NetSuite checkout domain or one of the unbranded checkout subdomains, users on your website enter their information using a Secure Sockets Layer (SSL) connection. An SSL connection is protected by encryption. Users know they have an SSL connection because the browser displays a gold padlock and the address bar begins with https rather than http. SSL provides the confidence that private data sent to the website is kept confidential. See Overview of SSL Encryption for more information.

Extended Validation and Wildcard SSL

The default checkout subdomain ( uses Extended Validation (EV). EV is a special type of certificate that requires more extensive investigation for validating an entity before the certificate is issued.

The unbranded checkout subdomains use Wildcard SSL Certificates to enable SSL encryption. This means that multiple host names (or subdomains) are covered by a single SSL Certificate. Wildcard certificates currently do not support EV, so the checkout subdomains do not support EV.

You also have the option to create your own custom secure domain to use for web store checkout. Setting up your own secure checkout domain requires extended setup steps and incurs additional cost. For more information, see Secure Web Store.

To set up a secure subdomain for checkout:

  1. Go to Setup > Company > Enable Features.

    1. Click the Web Presence subtab.

    2. Check the box next to Customizable Checkout Subdomains.

    3. Click Save.

  2. Go to Setup > SuiteCommerce Advanced > Set Up Web Site.

  3. Click Edit for the desired website.

  4. On the Domain subtab, enter your checkout URL Alias. Enter the alias as one word, all lower case and without punctuation, for example, mystore.

    An alias can make it easier for a user to identify areas on your site.

  5. Select your preferred checkout subdomain in Checkout URL.

    The subdomain is appended to the URL alias to construct your checkout URL. For example, if your URL Alias is mystore and your selected subdomain is, the checkout URL is

  6. Click Save.

After you set up a checkout subdomain, you may experience a delay in redirection of up to 30 minutes if you choose to change from one checkout subdomain to another. The delay is due to the invalidation of the previous subdomain in the web store caches.