Manual Certificates

This topic applies to

Applies to

SuiteCommerce | SuiteCommerce Advanced


To secure a domain in NetSuite using an SSL certificate from a certificate authority (CA) of your choice, you must first acquire the SSL certificate. Complete the following steps to do this:

  1. Contact your NetSuite account manager to ensure you have access to required features associated with secure domains - certain fields that are required for the setup process in NetSuite do not appear unless you have enabled the required features. When you contact your account manager, specify how many secure domains you want to use.


    A fixed number of secure domain licenses are included with a Commerce web store license. If you require more secure domains, you need to obtain additional secure domain licenses or free up one of your existing licenses. See Secure Domain Licenses for more information.

  2. Identify the type of SSL certificate you need - for information on selecting an SSL certificate type, see Select Type of SSL Certificate.

  3. Generate a Certificate Signing Request (CSR) - The certificate authority (CA) uses the CSR to verify your company's identity.

    To obtain a CSR for your secure domain, you must first set up the domain using the correct domain name. For details on how to download the CSR for your domain, see Generate a CSR.


    It is mandatory to download the CSR file from the Domain Setup form. If you obtain an SSL certificate using any other CSR, the certificate cannot be used to secure your NetSuite domain.

  4. Submit your CSR to the CA - Once you have obtained the CSR for the domain, you must submit it to the CA. This is something you do outside of NetSuite. For details, see Submit your CSR.

  5. Retrieve your Certificates - When the CA notifies you that your SSL certificate is ready, you must retrieve your certificate files. This is something you do outside of NetSuite. For details, see Retrieve your Certificates

  6. Secure your Domain using the SSL Certificates - Once you have retrieved your certificate files, you must link them with your domain to secure it. For details on how to do this, see Secure Domain Using Manual Certificate.

For information on the difference between automatic and manual certificates, see Automatic and Manual Certificates.