Fallback and Storage Limits for Mobile Apps

This topic applies to

Applies to

SuiteCommerce InStore

Ensuring your mobile devices can run Fallback requires maintaining the free space needed for the mobile application used. This topic provides steps you can take to avoid interruptions at the point of sale (POS) due to both losing an internet connection and having too little storage available. .

Space Availability Maximums

Fallback includes storage limitations dependant on the mobile application used.

SCIS for iOS Mobile App

The maximum database storage available to SCIS Fallback under iOS13 is 500 MB. This limit could affect SCIS’s ability to process and save transactions on your iOS13 POS devices.

  • If the space needed for Fallback on an iOS13 device exceeds 500 MB, the SCIS application will fail on that device.

  • If an iOS13 device has less than 1 GB of free space, the space available for Fallback is reduced to 50% of that free space.

For example, if only 700 MB is free on the device, storage for Fallback is limited to 350 MB. If storage is not monitored, this reduced availability could cause the SCIS application to fail.

SCIS for Windows Mobile App

For the Windows mobile app, the maximum database storage available to SCIS Fallback is 300 MB.

Fallback Storage Free Space Alerts

The following images show example alerts that can occur upon losing an internet connection. If more free space is needed to run Fallback, the alert lists the storage amounts that must be cleared before proceeding.

This alert can appear after logging in but not processing a transaction. To clear the space, tap logout and preform the cleanup. Log in again to view if you have cleared enough space. When the minimum space is cleared, tap Go to Fallback.

This alert can appear if the internet connection is lost during a transaction. To complete the transaction in Fallback, you must delete the transaction, log out, free the required space, and then start the transaction again after logging in.

This alert can appear when opening the login page. Before logging in, close SCIS and clear the required space. This action will ensure you can enter Fallback if the devices loses its connection.

Reasons that Fallback could Exceed the Available Space

Situations that could impact the free space available to the iOS mobile app include:

  • A download of your catalog to the device for use by Fallback exceeds 500 MB.

  • The transaction volume stored offline in a Fallback session exceeds 500 MB.

  • The device has less than 1 GB of free space, reducing the amount available to Fallback by 50%.

Similar situations could apply to the Windows mobile app with the 300 MB maximum.

Best Practices to Avoid Space Issues

We recommend these guidelines to avoid issues with free space under iOS13:

  • For SICS iOS devices not on iOS13, do not upgrade them. Leave those devices at the prior iOS version.

  • For devices already using iOS13, maintain at least 1 GB of free space on each device.

If you are using Fallback, have some devices on iOS13, and you are not experiencing failures, your item/price and transaction volumes likely do not exceed the free space limit.

If you see that SCIS on an iOS13 device is taking too long to respond or freezes after a sales associate logs in, you should:

  1. Disable Fallback for the device’s location.

  2. Uninstall the SCIS application on the device.

  3. Reinstall the SCIS application on the device.

To disable Fallback by Location:

  1. Log into NetSuite.

  2. Go to Setup > SuiteCommerce Advanced > SCIS Fallback Settings.

  3. Clear the highlight for Locations using devices affected by the iOS13 space issue.


    This action will disable Fallback for all devices at those locations.

  4. Click Save.

NetSuite Customer Support is available to assist you and answer your questions.