User Experience

This topic applies to

Applies to

SuiteCommerce | SuiteCommerce Advanced

With this feature, website users can view and manage existing service subscriptions as well as non-inventory items configured with the Can be Fulfilled/Received checkbox disabled.

Website users can:

  • View a list and status of their existing subscriptions.

  • View details of their existing subscriptions.

  • View a list of optional lines available for their subscriptions.

    Optional lines are subscription options added when the subscription plan was created but not included in the subscription when it was created.

  • View the optional lines currently active in their subscriptions.

  • View the details of their add-ons (optional line entries) including the service description, quantity, cost summary, and pricing information.

  • Cancel or suspend required subscription line items and add-ons.

    You can enable/disable this capability in your subscription configuration record. See Subscription Configuration.

  • Revise the quantity of optional add-on subscription plan items.

    You can enable/disable this capability in your subscription configuration record. See Subscription Configuration.

  • Suspend (pause) and restart a subscription

    You can enable/disable this capability in your subscription configuration record. See Subscription Configuration.

  • Cancel or suspend a subscription.

    You can enable/disable this capability in your subscription configuration record. See Subscription Configuration.

These self-service capabilities enhance the user experience by providing helpful information in the primary areas listed below: