Subscription Status

This topic applies to

Applies to

SuiteCommerce | SuiteCommerce Advanced

Subscription status labels provide a high-level indication of the status of a subscriptions and related line items. Examples of values include Active, Suspending, Cancelling, Cancelled, Closed, and others, as needed, to indicate the overall status of a subscription.

When the status of a subscription add-on changes, the status label of the add-on changes to indicate the current status of the add-on. The status label of the related subscription does not change.

The Commerce web store user interface provides status labels that may be different than ones used in the NetSuite interface to enhance the customer experience.

The following table shows the differences between the NetSuite Subscriptions status labels displayed when managing subscriptions in the NetSuite user interface and the Commerce web store labels displayed to your customers.

Subscriptions

NetSuite Status

Commerce Web Store Status

Subscription Condition

Status Display Duration

Active

Active

The subscription is active.

Active

Suspending

The subscription is active but is pending suspension.

This status displays until the end of the current day.

Active

Cancelling

The subscription is active but the subscription or add-on was cancelled and the user can not reactivate.

This status displays until the end of the current day.

Suspended

Suspended

The subscription is cancelled.

Suspended

Cancelled

The subscription or add-on was cancelled and the user can not reactivate.

Suspended

Closing subscription

A terminate change order is in process.

This status displays until the end of the current day.

Suspended

Reactivating

An activate change order is in process.

This status displays until the end of the current day.

Terminated

Closed

The subscription is terminated.

Closed

Closed

The subscription is closed (used primarily for one-time add-ons).

Subscription Lines

NetSuite Status

Commerce Web Store Status

Subscription Line Condition

Status Display Duration

Active

Pending activation

The add-on is purchased but has not been activated.

This status displays until the end of the current day.

Active

Active

The subscription line or add-on is active.

Active

Suspending

The add-on is active with a pending suspend status.

This status displays until the end of the current day.

Active

Cancelling

The subscription line or add-on is active with a pending suspend status and the user can not reactivate.

This status displays until the end of the current day.

Active

Changing quantity

The subscription line or add-on is active and the user is changing quantity.

This status displays until the end of the current day.

Suspended

Suspended

The subscription line or add-on is suspended.

Suspended

Cancelled

The subscription line or add-on was cancelled and the user can not reactivate.

Suspended

Closing

The subscription line or add-on is suspended with a pending terminate status.

This status displays until the end of the current day.

Activate

Reactivating

The subscription line or add-on is suspended with a pending activate status.

This status displays until the end of the current day.

Terminated

Closed

The subscription line or add-on is terminated.

Closed

Closed

The subscription line or add-on is closed. This is normally used for one-time add-ons.