In NetSuite 20.1, we introduced SuiteCommerce MyAccount, a standalone version of SuiteCommerce that only offers the customer center portion of a web store. Accordingly, as a developer, you may be interested to know what sort of capabilities are included in the product and how you can customize it.

Full Software-as-a-Service Only

Just like SuiteCommerce, SuiteCommerce MyAccount is a SaaS product. This means that:

  • The application code is delivered as a bundle
  • The bundle is locked and cannot be edited
  • Updates are phased and automatic

There is no ‘advanced’ version of it.

As part of the work preparing for launching this product, we introduced a concept of ‘site type’ into the NetSuite application. Accordingly, sites of this kind are referred to as ‘MyAccount’ sites, and sometimes as ‘standalone’ in the code.

In general, therefore, you should generally treat a MyAccount site as if it were a SuiteCommerce site (just with a subset of functionality of a typical site).

Application Architecture

Developers know that SuiteCommerce and SuiteCommerce Advanced are broken down into three applications:

  • Shopping
  • Checkout
  • My Account

Each application is logically separated and offers different functionality.

The SuiteCommerce MyAccount product focuses almost entirely on the My Account application – the Shopping and Checkout applications are not included in their entirety. This means SuiteCommerce MyAccount sites may not include functionality or features that are exclusive to the other applications.

However, it does mean that there is a parity between the features and functionalities of a My Account application in a SuiteCommerce MyAccount site and an application that runs on a SuiteCommerce or SuiteCommerce Advanced. This means that customizations written for one, should work seamlessly on the others.

Notable Features That Are Included

Firstly, before attempting to customize a SuiteCommerce MyAccount site, it is worth accounting for the functionality that is included out of the box.

At the time of writing, we include all standard My Account functionality except for wishlists and reorder items. So, this includes things like:

  • Order history
  • Cases
  • Subscription management via SuiteBilling
  • Viewing and paying invoices
  • Viewing existing quotes and approving them, converting them to sales orders
  • Secure, custom domains and automatic renewal of security certificates

Notable Features That Are Not Included

As mentioned above, this product focuses on the My Account application and many areas of a typical SuiteCommerce site are not included. This includes:

  • No homepage (logged-out users are directed to the login page; logged-in users to the account overview)
  • No self-service quote creation (all quotes must first be created by a sales rep in the ERP)
  • No item browsing features (eg keyword search, commerce categories, or product detail pages)
  • No shopping cart
  • No item search API (item details can be retrieved via SuiteScript, however)
  • No checkout features (except paying for an existing quote, or paying an existing invoice)
  • No CDN (there are no public pages except the login page; pages may be cached by the application)

Customization Approaches

The avenues for approaching customizations are roughly the same as a SuiteCommerce site, for example:

  • Themes
  • Extensions (including many built by NetSuite)
  • Extensibility API (components and classes are available where appropriate)
  • Configuration files
  • Site management tools

As the sites are automatically updated, you should ensure any customization you add to a MyAccount site does not introduce fragility.

Customization Ideas

When it comes to customization opportunities, I think there is a case for optimism: while you may be tempted to think that there are significant limitations, I would point out all the things that are possible with the extension framework and site management tools.

Here are some things that come to mind:

  • Customized look and feel for the login page
    • Page types enable you to create custom templates for the login page
    • If you’re unwilling to introduce a new template, don’t forget about custom content types, and the ability to add and remove child views the extensibility API!
  • Simple landing pages through the site management tools
  • New page routes and locations within My Account
    • Again, page types lets you introduce new routes – combine this an extension that can perform CRUD operations on standard and custom records
    • The MyAccountMenu component can be used to add new links and link groups in the side navigation